Quick summary: We’re looking for a Technical Support Specialist who enjoys digging into complex product issues, investigating logs, and working closely with our engineering teams to resolve technical cases. This role goes beyond standard customer support - you’ll handle deeper technical investigations, reproduce issues, propose workarounds, and help ensure problems are properly solved.
Why join Sintra?
We build AI employees for small businesses. Real helpers with personalities, not faceless chatbots. They handle the work that keeps owners up at night - answering customer emails, posting on social media, analyzing sales data. For business owners who've always worked alone, we're giving them their first team.
50,000+ businesses use Sintra because for the first time someone made AI actually useful for them. While Silicon Valley builds for tech companies, we're building for the florist who needs help with Instagram, the contractor drowning in invoices, the restaurant owner who can't keep up with reviews.
This is a unique moment in history. AI just became good enough to fundamentally change how small businesses operate. Behind every business is someone trying hard for their family. Someone with one goal - put food on the table. And our job is to help them succeed.
Having just raised our $17M seed round, we're off to the races. Small, fast-moving team building together in person. We ship daily, take ownership of what we build, and live by one principle - work is play.
What you'll do
- Investigate and solve technical support cases escalated by the customer support team
- Analyze app, payment, and integration issues using logs, admin tools, and databases
- Reproduce reported issues and propose workarounds when possible
- Review documentation and flag missing or unclear cases
- Collaborate with product and engineering teams and report confirmed bugs
- Communicate findings to internal teams and, when needed, customers
Who we're looking for
- At least 1 year of experience in technical support within a SaaS or product-based environment
- Ability to read and understand application and network logs
- Good understanding of how product systems and integrations work
- General customer support experience with clear, professional communication
- Detail-oriented, curious, and comfortable investigating complex issues
What we offer
- Compensation: Salary range for this role is €2,500-3,000 EUR gross / month depending on expertise and experience.
- Health & Wellness: Health insurance, gym membership with personal trainer option, team lunch at the office.