Privacy Policy

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In this privacy policy we, playOS, Inc., legal entity code: 2912258, with a registered address at 8 the Green, Ste A, Dover, Kent, DE 19901, the USA (“Sintra” or “We”), explain how we treat personal information received about you when you use website located at www.sintra.ai and through its mobile applications and other interactive properties owned and operated by Sintra (“Site”). On the Site, we provide our clients with the business automation tools and AI-powered solutions, including AI for marketing, customer support, and more (“Services“).

Sintra understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you use the Site. This privacy policy tells you how we protect and use information that we gather directly from you or from other sources. You should also read our Terms of Use to understand the general rules about your use of the Site, and any additional terms that may apply when you access particular services or materials on certain areas of the Site.

1. How we use your personal data?

In this section you will find the information below:

the purposes for which we process your data;
how we use your personal data;
the categories of data we process;
the legal basis for processing; and
the data retention period.

The more detailed information is provided below:

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Purpose	How we use it	Personal data	Legal basis	Retention period
User registration on the Site	We process your information to create and manage your account, enabling you to use our Services.	E-mail address.	Processing is necessary to take steps at the request of the data subject prior to entering into a contract.	Until the deactivation of your account or 2 years after your last login to the Site.
Paying for Services	We process your payment data to facilitate transactions and provide you access to the paid Services.	E-mail address, payment method, payment card details or bank details, billing details.	Processing is necessary for the performance of a contract to which you are party.	10 years after account deactivation or 2 years after your last login to the Site.
Setting up profile information	We collect and use profile details to personalize and enhance your experience with the Services.	Name, role, your company information (name, website, category, etc.), business and marketing data, productivity data, and other information provided by you.	Processing is necessary for the performance of a contract to which you are party.	Until the deactivation of your account or 2 years after your last login to the Site.
Providing Services	We process your data to enable the use of our business automation tools and AI-powered solutions.	All data that you decide to provide using the Services, information automatically generated from connected platforms and device information.	Processing is based on your consent.	Until the deactivation of your account or 2 years after your last login to the Site.
Becoming an affiliate	We process your information to register and manage your participation in our affiliate program.	First name, last name, username, e-mail address, phone number.	Processing is necessary for the performance of a contract to which you are a party.	10 years after contract termination.
Recruitment of service providers	If you apply to provide services, we process your data to evaluate your application and qualifications.	E-mail, CV, or link to LinkedIn profile.	Legitimate interest (during selection); Contract (if an agreement is concluded).	Selected candidates: duration of contractual relationship. Unsuccessful candidates: deleted 1 week after decision communication.
Managing enquiries	We process your data to respond to inquiries and provide assistance.	E-mail address, text of enquiry.	Processing is based on consent and legitimate interest.	2 years from date of last communication.
Direct marketing	With your consent, we use your data to send newsletters and promotional content via e-mail.	E-mail address.	Processing is based on your consent.	2 years after the date of a consent receipt.
Communication via social networks (Facebook, LinkedIn, Instagram, etc.)	We process data shared by you through social media interactions, such as messages, comments, and engagement with our content.	First name, last name, information about communication in the account ("like", "follow", "comment", " share”, etc.), photos, sent messages, information about the message (message receipt time, message content, message attachments, correspondence history, etc.).	Processing is based on your consent.	Until you withdraw your consent (e.g., deleting data from your account).
Establishment, exercise, or defense of legal claims	If necessary, we process relevant data to protect and enforce legal rights in court, administrative, or out-of-court proceedings.	All information provided above.	Processing is based on legitimate interest.	1 year after the final settlement of the dispute.

2. About cookies

Cookies are small textual files containing identifier that is sent by a web server to your web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use:

necessary cookies – these cookies help to make Site usable by enabling basic functions like page navigation and access to secure areas of the Site. The Site cannot function properly without these cookies;
statistic cookies – these cookies allow us to monitor and analyse visits from a variety of traffic sources, this helps us to improve the overall Site’s performance. This type of cookie also provides data on the most and least visited pages as well as the visitor’s navigation path around the Site. The entirety of data collected by statistic cookies is aggregated and therefore completely anonymous. If these cookies are disabled, we can no longer follow your visits;
marketing cookies – they are used to target advertising to you (behavioural targeting). They are often served by third party companies and track your behaviour across the Site.

More detailed information about the cookies we use is provided below:

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Cookie Name	Purpose	Provider	Type
mp_#_mixpanel	Tracks user engagement and interactions with the product.	sintra.ai	HTTP Document Cookie, HTML Local Storage
__mp_opt_in_out_#	Stores user opt-in/out preferences for Mixpanel tracking.	sintra.ai	HTTP Document Cookie
_ga_#	Distinguishes unique users and tracks their interactions with the website.	sintra.ai	HTTP Document Cookie
_ga	Distinguishes unique users and tracks their interactions with the website.	sintra.ai	HTTP Document Cookie
__kla_id	Identifies tracked users and stores user profile information for Klaviyo.	sintra.ai	HTTP Document Cookie
_ttp	Tracks and analyzes the effectiveness of TikTok advertising campaigns.	tiktok.com	HTTP Document Cookie
IDE	Used by Google DoubleClick for advertising purposes.	doubleclick.net	HTTP Document Cookie
intercom-id-#	Identifies and tracks user sessions for Intercom chat functionality.	sintra.ai	HTTP Document Cookie
intercom-session-#	Identifies and tracks user sessions for Intercom chat functionality.	sintra.ai	HTTP Document Cookie
_clsk	Used for Clarity analytics to track user behavior and improve website performance.	sintra.ai	HTTP Document Cookie
_clck	Used for Clarity analytics to track user behavior and improve website performance.	sintra.ai	HTTP Document Cookie
_fbp	Used by Facebook for advertising purposes.	sintra.ai	HTTP Document Cookie
_gcl_au	Used by Google AdSense for experimenting with advertisement efficiency.	sintra.ai	HTTP Document Cookie
_gid	Distinguishes users for Google Analytics.	sintra.ai	HTTP Document Cookie
_uetsid	Used by Bing Ads for advertising purposes.	sintra.ai	HTTP Document Cookie
_uetvid	Used by Bing Ads for advertising purposes.	sintra.ai	HTTP Document Cookie
_hjAbsoluteSessionInProgress	Used by Hotjar to track user sessions.	sintra.ai	HTTP Document Cookie
_hjFirstSeen	Used by Hotjar to track first-time user visits.	sintra.ai	HTTP Document Cookie
_hjIncludedInSessionSample_#	Used by Hotjar to determine if a user is included in session sampling.	sintra.ai	HTTP Document Cookie
_hjSession_#	Used by Hotjar to maintain the current session data.	sintra.ai	HTTP Document Cookie, HTML Local Storage
_hjSessionUser_#	Used by Hotjar to maintain user data for the current session.	sintra.ai	HTTP Document Cookie, HTML Local Storage
_li_ss	Used for LinkedIn insights and advertising purposes.	sintra.ai	HTTP Document Cookie, HTML Local Storage
_li_ss_meta	Used for LinkedIn insights and advertising purposes.	sintra.ai	HTTP Document Cookie
_lidi	Used for LinkedIn insights and advertising purposes.	sintra.ai	HTTP Document Cookie, HTML Local Storage
_lidi_meta	Used for LinkedIn insights and advertising purposes.	sintra.ai	HTTP Document Cookie
_tt_enable_cookie	Used for TikTok pixel tracking and advertising purposes.	sintra.ai	HTTP Document Cookie
_tt_sessionId	Used for TikTok pixel tracking and advertising purposes.	sintra.ai	HTTP Document Cookie
intercom-device-id-#	Used by Intercom to identify the device for chat functionality.	sintra.ai	HTTP Document Cookie
li_gc	Used by LinkedIn for storing consent of guests.	linkedin.com	HTTP Document Cookie
_hjLocalStorageTest	Used by Hotjar to check if local storage is available.	sintra.ai	HTML Local Storage
_hjViewportId	Used by Hotjar to store the viewport size for accurate user tracking.	sintra.ai	HTML Local Storage
_li_dcdm_c	Used for LinkedIn insights and advertising purposes.	sintra.ai	HTML Local Storage
ANONCHK	Used by Microsoft Clarity for session tracking.	c.clarity.ms	HTTP Document Cookie
CLID	Used by Microsoft Clarity for user identification.	c.clarity.ms	HTTP Document Cookie
SM	Used by Microsoft Clarity for session management.	c.clarity.ms	HTTP Document Cookie

Please note that our social networking accounts are governed by the cookies policy of the respective social media network.

You can manage your preferences relating to the use of cookies on our Site by visiting here.

3. Who receives your information?

We share your personal data only with trusted third parties who are involved in the provision of our Services or where disclosure is required by law. The recipients of your personal data include:

Service providers: This includes providers of IT, hosting, and cloud computing services, as well as payment providers and processors who help us operate the Site and facilitate transactions.
Company’s affiliates: We may share data with our affiliated company, Monkai, UAB, to support the provision of Services.
Authorities and officials: We may disclose your personal data to regulators, supervisory authorities, law enforcement agencies, bailiffs, notaries, courts, or out-of-court dispute resolution bodies where required by law.

Except as provided in this privacy policy, we do not share your personal data with any other third parties.

4. To what countries do we transfer your personal data?

As we are a company based in the United States, your personal data may be transferred to and processed in the U.S. and other countries where our service providers, affiliates, or partners are located. Some of these countries may not offer the same level of data protection as the European Union (EU) or the European Economic Area (EEA).

When transferring personal data outside the EU/EEA, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include:

Transferring data to countries that have been recognized by the European Commission as providing an adequate level of data protection;
Implementing standard contractual clauses (SCCs) approved by the European Commission to ensure that your data remains protected;
Relying on other appropriate legal mechanisms where applicable, such as binding corporate rules or contractual arrangements with our service providers.

Please contact us via e-mail at help@sintra.ai if you want further information on the mechanism used by us when transferring your personal data out of the EU.

5. Links to third-party websites

We may provide hyperlinks to third-party websites as a convenience to you. We do not control third-party websites and are not responsible for the contents of any linked-to, third-party websites or any hyperlink in a linked-to website. We are not responsible for the privacy practices or the content of third-party websites.

6. Marketing messages

In case you consent, we will send you marketing messages via email and (or) leave a notification in an account to inform you on what we are up to.

You may opt-out of receiving marketing messages at any time. You may do so by: (i) choosing the relevant link in any of our marketing messages; (ii) contacting us via e-mail at help@sintra.ai

Upon you having fulfilled any of the provided actions we will update your profile to ensure that you will not receive our marketing messages in the future.

7. Children

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal data from individuals below this age. If you are at least 13 years old but under the age of 18, you may only use our Services with the consent and supervision of a parent or legal guardian.

If we become aware that we have inadvertently collected personal data from a child under 13 without appropriate consent, we will take steps to delete such data as soon as possible. If you believe that a child has provided us with their personal data without parental consent, please contact us using the details provided in this privacy policy

8. Your rights

In this section, we have summarised the rights that you have under data protection laws. Some of the rights are complex thus we only provide the main aspects of such rights. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your other principal rights under data protection law are the following: (i) the right to access data; (ii) the right to rectification (note that you may exercise most of this right by logging to your account here; (iii) the right to erasure of your personal data; (iv) the right to restrict processing of your personal data; (v) the right to object to processing of your personal data; (vi) the right to data portability; (vii) the right to complain to a supervisory authority; and (viii) the right to withdraw consent.

The right to access data. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

The right to rectification. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data. Those circumstances include when: (i) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; (ii) you withdraw consent to consent-based processing and there are no other legal basis to process data; (iii) you object to the processing under certain rules of applicable data protection laws; (iv) the processing is for direct marketing purposes; or (v) the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. Such exclusions include when processing is necessary: (i) for exercising the right of freedom of expression and information; (ii) for compliance with our legal obligation; or (iii) for the establishment, exercise, or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are when: (i) you contest the accuracy of the personal data; (ii) processing is unlawful but you oppose erasure; (iii) we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise, or defence of legal claims; and (iv) you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data, however we will only further process such data in any other way: (i) with your consent; (ii) for the establishment, exercise, or defence of legal claims; (iii) for the protection of the rights of another person; or (iv) for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest, or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.

The right to data portability. To the extent that the legal basis for our processing of your personal data is: (i) consent; or (ii) performance of a contract or steps to be taken at your request prior to entering into a contract, necessary to enter into such, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you believe that our processing of your personal data infringes applicable data protection laws, you have the right to lodge a complaint with a data protection supervisory authority. You may do so in the country of your habitual residence, your place of work, or the place where you believe the infringement has occurred. If you are located in the European Union, you can find the contact details of your national data protection authority here.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of the rights indicated herein by contacting us at help@sintra.ai

9. Updating your data

Please let us know if the personal information that we hold about you needs to be corrected or updated. You are responsible for maintaining the confidentiality of the data you provide to us and for ensuring that the data you provide to us is accurate, correct, and complete. If the data you provide changes, you must inform us immediately by e-mail. In no circumstances we will be liable for any damage caused to you because of providing incorrect or incomplete personal data or failing to inform us of a change in the personal data you have provided.

10. Changes to our Privacy Policy

We may amend this privacy policy at any time, in case of material changes, we may inform you about such via email. This privacy policy was last updated in [∙].

11. Contact Information

We will use all reasonable efforts to answer any questions or resolve any concerns regarding your privacy promptly. All comments, queries and requests relating to our use of your personal information are welcomed.

If you wish to contact us, you can do so by email: help@sintra.ai