AI for call centers that handles routine and elevates the complex
Triages calls, drafts agent responses, and routes complex cases with full context.
Refreshes scripts against current product and tracks first-call resolution.
Brain AI holds your scripts, policies, and approved responses.
Every call center operations workflow in one platform
Call centers run on call volume and the scripts, training, and reporting behind every interaction. Sintra runs the office side for you. Twelve specialised functions across triage, agent enablement, training, and reporting, all sharing your policies through Brain AI.
What slows down a call center
AI for call centers should free up agents for complex calls, not duplicate the IVR. These are the drains every operation runs into.
Tier-1 volume swamps agents
Half the calls are routine. Agents spend the day on them.
Scripts go stale fast
Product changes. Scripts don't. Agents work around old language.
First-call resolution varies by agent
Some agents resolve in one call. Others escalate. Quality varies.
Quality monitoring is sample-based
QA reviews 1% of calls. The other 99% goes uncoached.
Training new agents takes weeks
Onboarding is a senior agent's part-time job. Throughput drops with each new hire.
Performance reporting is reactive
Manager asks about AHT, CSAT, FCR. Each ask becomes assembly.
How AI for call centers runs your operation, function by function
Each role is built for one part of call center work. Brain AI holds your scripts, policies, and approved responses.
Triage incoming calls by topic
Draft agent responses in real-time
Refresh scripts against current product
Run automated quality monitoring
Generate new-agent onboarding briefs
Pull weekly AHT, CSAT, FCR reports
Schedule team training and refresh announcements
Audit scripts and responses for consistency
How call centers actually use AI for call centers
Five workflows that recover agent hours.
Call triage
AI categorises calls by topic and urgency, routes routine to automated resolution, complex to agents with full context.
Real-time agent assist
AI surfaces the right script, policy, and answer in real-time as the agent handles the call.
Script refresh
AI audits scripts against current product, drafts updates, queues for training.
Quality monitoring
AI analyses every call for compliance, tone, and resolution. Coaching becomes data-driven.
New-agent ramp
AI builds onboarding path from your call patterns. New hires reach productivity in days.
Twelve AI tools for call centers, one subscription
Each role is built for one part of call center work. They share your scripts, policies, and approved responses through Brain AI.
Brain AI keeps every reply on-policy
Drop your scripts, policies, approved responses, and product knowledge into Brain AI. Every output reads from it before it writes. The triage, the agent assist, the script refresh all stay consistent. 93% of users see response accuracy improve once Brain AI is populated.
93%
Of users report increase in response accuracy after filling Brain AI.
5.2 hours
Saved for users per week by eliminating repetitive context-setting.
As users continue to engage with Brain AI, they experience ongoing improvement in their critical thinking skills and cognitive abilities.
Plugs into the call center stack you already use
Google
Drive
Gmail
Google Calendar
Outlook
Notion
Quickbooks
Microsoft
Strava
Google
Analytics
Google
Drive
Gmail
Google Calendar
Outlook
Notion
Quickbooks
Microsoft
Strava
Google
Analytics
Google
Drive
Gmail
Google Calendar
Outlook
Notion
Quickbooks
Microsoft
Strava
Google
Analytics
How to start
Three steps from sign-up to your first triaged call.
Connect your stack
Link your CCaaS, CRM, and email. Set up takes ten minutes.
Fill Brain AI
Drop in your scripts, policies, and past best-resolved calls.
Run the first triage
Ask AI to triage today's call queue. Real output before the next shift.
With great powers
comes great privacy.
Encrypted by design
From your first login to the last addition in your business knowledge vault, every interaction is encrypted in transit and at rest. This means that neither Sintra nor any third party can access your files or analytics.
Full Data Ownership
"Your content, your strategy, your AI - they belong entirely to you. At any time, you can delete your data or export it. We don’t train models on it or resell it, and your Brain AI is built exclusively on your own assets.
GDPR Compliant
We follow the highest standards of data protection under the GDPR framework. Your personal information is collected and stored transparently - with clear rights to access, modify, or delete your data at any time.
Pricing built for call center operations
One subscription gives you all 12 functions, Brain AI, and the full integration list. Volume pricing available. 14-day money-back guarantee on your first paid month.
Used by more than
50,000+ founders.
I can’t recommend SintraAI enough. It’s like having a personal business coach 24/7, mapping out steps to grow my company and clarifying my priorities. I feel a renewed sense of focus and control every day.
December 29, 2024 • Socrate Concepcion • US
Each AI bot tackles my to-do list, from scheduling tasks to crawling my website for SEO tips. I love how it set up calendar reminders for all my commitments. Sintra.ai is well worth every penny, especially for a busy single-person business.
December 14, 2024 • Jennifer Glenn • US
As an entrepreneur launching a new venture, Sintra.ai has made a real difference. The AI assistants are like personal staff I can rely on. And whenever I needed support, the team was on point. A must-try for any budding business!
December 21, 2024 • Custódio Barreiros • HU
I once had a large team, and although I loved my helpers, they needed constant motivation. With Sintra, there’s no drama, just new ideas that I can simply accept or reject. It’s a huge relief—100% recommended.
December 26, 2024 • Holly Wehde • US
Hiring Sintra was a great decision for my struggling boutique. They handle social media posts, guide my ads, and even offered a solution for double social media pages. Now I can focus on my inventory and customers.
December 17, 2024 • Michele Davis • US
Signed up for Sintra X—it felt overwhelming at first, but once it understood how I think, it turned into a creative powerhouse. Support is top-notch, and the daily integrations impress me.
Dec 10, 2024 • Sami Liftoff • US
I’m not usually one to give top marks, but once I got comfortable with Sintra’s 12 helpers, I was blown away by their efficiency. They churn out so many analytical ideas I have to pause and digest them. It’s sometimes overwhelming, but in a good way.
December 29, 2024 • lars • DK
Sintra integrates with all my favorite tools and these little helpers automate my tasks in a huge way. They actually learn my company’s style day by day. It’s a massive step up from generic AI chats.
December 30, 2024 • Michelangelo • IT
My life is simpler with Sintra. It handles content creation, next steps, brainstorming, and copy. I highly recommend it if you want to free up mental space for what truly matters in your business.
December 28, 2024 • Lionel D'Alvia • US
My “team” in Sintra knocks out tasks like magic, offering fresh ideas for efficiency and better customer outreach. It’s a relief knowing I have AI assistants ready to go around the clock.
December 31, 2024 • Kat Angelica • US
I’ve only been using Sintra for a couple of weeks, but the experience has been great—especially with the social media bot reaching out to me with new ideas. The pull model feels super proactive and makes me more confident in my daily tasks.
December 30, 2024 • Bayan Qandil • US
I challenge anyone to compare other platforms to Sintra.ai and their staff—you won’t find a better customer experience. Everyone is professional, responsive, and genuinely cares about helping. Truly top-notch!
December 28, 2024 • Timothy Montjoy • US
This platform helps me like a full-time employee would. As a startup, I can’t afford extra staff, so Sintra stepped in to handle complex tasks and free me up for big-picture thinking.
December 28, 2024 • Jules Kincaid • US
I’m juggling multiple hats in my business, and these 12 AI “helpers” lighten the load. They even crack jokes and celebrate milestones with me! I saved thousands in consultant fees by letting Sintra handle SEO and content tasks.
December 30, 2024 • Michelle Smith • US
This platform helps me like a full-time employee would. As a startup, I can’t afford extra staff, so Sintra stepped in to handle complex tasks and free me up for big-picture thinking.
December 24, 2024 • Domanic R.H • US
Data-Backed Results From Real Users
+37%
Revenue growth in the first 90 days
5x
Faster content production across all channels
20h
Saved weekly on admin, support, and content work
80%
Of repetitive tasks fully automated
Run your call center on AI
Twelve functions, one subscription, no expanded floor. Get Sintra, drop your scripts into Brain AI, and see triage on your queue before the next shift.
Frequenly asked questions
No. AI handles routine and assists agents in real-time. Complex resolution and empathy stay human.
It integrates with the major contact center platforms via approved connections.
Customer data sits in encrypted Brain AI storage under standard SOC 2 controls.
AI surfaces the right answer in real-time. Centres that use AI assist see FCR improvements inside the first month.
Small operations get the highest leverage on quality monitoring and training. The 14-day money-back guarantee covers the trial.
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