AI for customer service that handles the volume without dropping the voice
Triages incoming questions, drafts replies in your brand voice, and escalates the complex with full context.
Pulls weekly CSAT, response time, and ticket category trends into one snapshot.
Brain AI holds your policies, product knowledge, and past best-resolved tickets.
Every customer service workflow in one platform
Customer service runs on ticket volume, response time, and the consistency that holds the brand together. Sintra runs that work for you. Twelve specialised functions across triage, drafting, escalation, reporting, and team enablement, all sharing your policies and product knowledge through Brain AI.
What slows down a customer service team
AI customer service should free up the agents for the complex, not multiply the tools. These are the drains every team runs into.
Routine questions eat agent hours
Half the tickets are routine. The other half need real attention. Agents spend the day on the routine ones.
Brand voice drifts across the team
Five agents reply to ten customers. The voice came through different on each. The brand wobbles.
Triage is manual and inconsistent
Tickets get prioritised by the agent on shift. The customer who needed urgent waited, the customer who didn't got fast attention.
Knowledge base lags reality
Product changed two months ago. The help docs haven't caught up. Agents answer from memory and get half of it wrong.
Performance reporting is reactive
The QBR asks about CSAT, response time, and ticket trends. Each ask becomes a Sunday assembly.
Training new agents takes weeks
Onboarding is a senior agent's part-time job. Throughput drops every time someone joins.
How AI for customer service runs your team, function by function
Each role is built for one part of the service workflow. Brain AI holds your policies, product knowledge, and resolution patterns.
Triage tickets by topic and urgency
Draft replies in your brand voice
Escalate complex tickets with full context
Audit the knowledge base for drift
Pull weekly CSAT and response-time reports
Generate new-agent onboarding briefs
Run customer satisfaction follow-up sequences
Schedule team training and product updates
How service teams actually use AI for customer service
Five workflows that recover the agent hours.
Ticket triage
AI categorises every incoming ticket by topic, urgency, and customer tier. Routine ones get drafted replies queued, complex ones route to the right agent with the full context.
Drafted replies
AI drafts the reply in your brand voice for every ticket. Agents review and send, instead of writing from scratch. Average handle time drops by half.
Knowledge base refresh
AI audits help docs against current product, flags drift, and drafts updates. The knowledge base stays current without owning a Friday.
Performance reporting
AI pulls CSAT, response time, FCR, and ticket categories into the weekly report. The QBR walk-in deck drafts itself.
New-agent onboarding
AI builds the onboarding brief for new agents from your team's resolution patterns. New hires reach productivity in days, not weeks.
Twelve AI tools for customer service, one subscription
Each role is built for one part of customer service work. They share your policies, product knowledge, and resolution patterns through Brain AI.
Brain AI keeps every reply on-brand and on-policy
Drop your policies, product knowledge, brand voice, and past best-resolved tickets into Brain AI. Every output reads from it before it writes. The triage call, the drafted reply, the escalation brief all stay consistent because they share one source. 93% of users see response accuracy improve once Brain AI is populated.
93%
Of users report increase in response accuracy after filling Brain AI.
5.2 hours
Saved for users per week by eliminating repetitive context-setting.
As users continue to engage with Brain AI, they experience ongoing improvement in their critical thinking skills and cognitive abilities.
Plugs into the help desk and customer stack you already use
Google
Drive
Gmail
Google Calendar
Outlook
Notion
Quickbooks
Microsoft
Strava
Google
Analytics
Google
Drive
Gmail
Google Calendar
Outlook
Notion
Quickbooks
Microsoft
Strava
Google
Analytics
Google
Drive
Gmail
Google Calendar
Outlook
Notion
Quickbooks
Microsoft
Strava
Google
Analytics
How to start
Three steps from sign-up to your first triaged ticket.
Connect your stack
Link your help desk, CRM, and email. Set up takes ten minutes.
Fill Brain AI
Drop in your policies, product knowledge, brand voice, and past best-resolved tickets.
Run the first triage
Ask AI to handle today's inbound. Real triage and drafts before lunch.
With great powers
comes great privacy.
Encrypted by design
From your first login to the last addition in your business knowledge vault, every interaction is encrypted in transit and at rest. This means that neither Sintra nor any third party can access your files or analytics.
Full Data Ownership
"Your content, your strategy, your AI - they belong entirely to you. At any time, you can delete your data or export it. We don’t train models on it or resell it, and your Brain AI is built exclusively on your own assets.
GDPR Compliant
We follow the highest standards of data protection under the GDPR framework. Your personal information is collected and stored transparently - with clear rights to access, modify, or delete your data at any time.
Pricing built for customer service teams
One subscription gives you all 12 functions, Brain AI, and the full integration list. No per-ticket fees, no per-seat charges. 14-day money-back guarantee on your first paid month.
Used by more than
50,000+ founders.
I can’t recommend SintraAI enough. It’s like having a personal business coach 24/7, mapping out steps to grow my company and clarifying my priorities. I feel a renewed sense of focus and control every day.
December 29, 2024 • Socrate Concepcion • US
Each AI bot tackles my to-do list, from scheduling tasks to crawling my website for SEO tips. I love how it set up calendar reminders for all my commitments. Sintra.ai is well worth every penny, especially for a busy single-person business.
December 14, 2024 • Jennifer Glenn • US
As an entrepreneur launching a new venture, Sintra.ai has made a real difference. The AI assistants are like personal staff I can rely on. And whenever I needed support, the team was on point. A must-try for any budding business!
December 21, 2024 • Custódio Barreiros • HU
I once had a large team, and although I loved my helpers, they needed constant motivation. With Sintra, there’s no drama, just new ideas that I can simply accept or reject. It’s a huge relief—100% recommended.
December 26, 2024 • Holly Wehde • US
Hiring Sintra was a great decision for my struggling boutique. They handle social media posts, guide my ads, and even offered a solution for double social media pages. Now I can focus on my inventory and customers.
December 17, 2024 • Michele Davis • US
Signed up for Sintra X—it felt overwhelming at first, but once it understood how I think, it turned into a creative powerhouse. Support is top-notch, and the daily integrations impress me.
Dec 10, 2024 • Sami Liftoff • US
I’m not usually one to give top marks, but once I got comfortable with Sintra’s 12 helpers, I was blown away by their efficiency. They churn out so many analytical ideas I have to pause and digest them. It’s sometimes overwhelming, but in a good way.
December 29, 2024 • lars • DK
Sintra integrates with all my favorite tools and these little helpers automate my tasks in a huge way. They actually learn my company’s style day by day. It’s a massive step up from generic AI chats.
December 30, 2024 • Michelangelo • IT
My life is simpler with Sintra. It handles content creation, next steps, brainstorming, and copy. I highly recommend it if you want to free up mental space for what truly matters in your business.
December 28, 2024 • Lionel D'Alvia • US
My “team” in Sintra knocks out tasks like magic, offering fresh ideas for efficiency and better customer outreach. It’s a relief knowing I have AI assistants ready to go around the clock.
December 31, 2024 • Kat Angelica • US
I’ve only been using Sintra for a couple of weeks, but the experience has been great—especially with the social media bot reaching out to me with new ideas. The pull model feels super proactive and makes me more confident in my daily tasks.
December 30, 2024 • Bayan Qandil • US
I challenge anyone to compare other platforms to Sintra.ai and their staff—you won’t find a better customer experience. Everyone is professional, responsive, and genuinely cares about helping. Truly top-notch!
December 28, 2024 • Timothy Montjoy • US
This platform helps me like a full-time employee would. As a startup, I can’t afford extra staff, so Sintra stepped in to handle complex tasks and free me up for big-picture thinking.
December 28, 2024 • Jules Kincaid • US
I’m juggling multiple hats in my business, and these 12 AI “helpers” lighten the load. They even crack jokes and celebrate milestones with me! I saved thousands in consultant fees by letting Sintra handle SEO and content tasks.
December 30, 2024 • Michelle Smith • US
This platform helps me like a full-time employee would. As a startup, I can’t afford extra staff, so Sintra stepped in to handle complex tasks and free me up for big-picture thinking.
December 24, 2024 • Domanic R.H • US
Data-Backed Results From Real Users
+37%
Revenue growth in the first 90 days
5x
Faster content production across all channels
20h
Saved weekly on admin, support, and content work
80%
Of repetitive tasks fully automated
Run your customer service operation on AI
Twelve functions, one subscription, no extra agent ramp. Get Sintra, drop your policies into Brain AI, and see your first triaged inbox before the morning meeting.
Frequenly asked questions
No. AI handles the routine and drafts the rest. Agents handle the judgement, the empathy, and the complex resolution. The point is to free agents for work that matters.
It integrates with the major help desk platforms via approved connections. The integration list keeps growing.
Customer data sits in encrypted Brain AI storage under standard SOC 2 controls. AI doesn't train on your data, and your context isn't shared with other accounts.
Brain AI holds your brand voice. Every drafted reply reads consistent because they share one voice profile. The team adopts the draft and adds judgement.
Five-person service teams get the highest leverage. One AI function per category coverage gap. The 14-day money-back guarantee lets you confirm.
PlayOS, Inc.
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