AI for hotels that handles guest experience around the stay

Answers guest questions about rooms, amenities, and local recs in your property's voice.

Drafts pre-arrival, in-stay, and post-stay sequences with personalised touches.

Brain AI holds your property details, local guides, and brand standards.

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2 min setup

What is AI for hotels?

AI for hotels is software that handles guest experience around the stay: inquiries, pre-arrival, review management, local recommendations, and group coordination. It works from your hotel and your voice, not a chain script.

It doesn't run the hotel. Housekeeping, rates, and the guest standing at the desk stay with your team. What AI takes is the message volume that lands at 2am and during a full changeover.

What it does for your hotel

Answers guest inquiries in any language, at any hour.

Runs pre-arrival so the desk isn't the first touch.

Manages reviews in your hotel's voice.

Handles local recommendations and group coordination.

What it doesn't

Run housekeeping, set rates, or manage inventory.

Handle the guest at the desk who's upset.

Make a comp or upgrade call outside your rules.

Replace the front desk. It clears the inbox before they arrive.

Every hotel operations workflow in one platform

Hotels run on guest experience and on the comms, scheduling, and operations that wrap it. Sintra runs that work for you. Twelve specialised functions across guest comms, operations, marketing, and reviews, all sharing your property details through Brain AI.

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What slows down a hotel operation

AI for hotels should reduce front desk friction, not add another booking screen. These are the drains every hotel runs into.

Guest questions come 24/7

Check-in times, amenities, local recs, billing. Each is small. They never stop.

Pre-arrival sequences are inconsistent

Some bookings get a personalised welcome, some get nothing. First impression varies by shift.

Reviews go unaddressed

Bad review posts. Three days later somebody notices. Reputation work happens reactively.

Local recommendations depend on staff

Some staff know the neighborhood, some don't. Guests get inconsistent recs.

Group bookings are heavy admin

Each group needs coordination across rooms, F&B, events. Admin eats hours.

Performance reporting is reactive

Owner asks about occupancy and ADR. Each ask becomes a Friday assembly.

How AI for hotels runs your operation, function by function

Each role is built for one part of hotel work. Brain AI holds your details, local guides, and brand standards.

Answer guest questions across channels

AI Social media manager Soshie Illustration

Draft pre-arrival and post-stay sequences

AI Business Strategist Buddy illustration

Reply to reviews in property voice

Generate local recommendations on demand

Manage group booking coordination

Pull daily occupancy and ADR snapshots

Schedule social content and local promos

Audit OTA listings for consistency

AI Chatbot for Ecommerce Commet Illustration

Five workflows hotels run on AI

Each one gives back front desk hours.

Guest inquiries

AI handles routine questions about check-in, amenities, and local information using your property details.

Pre-arrival

Each booking triggers a personalised pre-arrival sequence: welcome, local recs, upsells. First impression stops varying.

Review management

AI flags every new review the moment it posts, drafts a response in property voice, tracks themes.

Local recs

Drop the local guide. AI handles guest questions about restaurants, activities, transport.

Group coordination

AI handles group rooming lists, F&B coordination, and event scheduling.

Twelve AI tools for hotels, one subscription

Each role is built for one part of hotel work. They share your details, local guides, and brand standards through Brain AI.

Buddy

Business Development Manager. Your go-to AI for business development, crafting growth strategies, delivering business insights, and excelling in AI for marketing to ensure success in product launches, audience analysis, and more. Buddy has helped companies of all sizes achieve their business development goals.

Cassie

Customer Support Specialist. As a smart and charming AI for customer support, Cassie crafts expertly tailored responses to customer queries while maintaining your brand’s unique voice. Cassie works alongside your human employees, supporting them to deliver exceptional customer support.

Commet

eCommerce Manager. Your trusted eCommerce guru, here to guide you through online store setup, product launches, and streamline business processes with efficient processing of orders, inventory, and customer data.

Dexter

Data Analyst. A data genius seamlessly transforming complex data into precise calculations, forecasts, and clear, actionable business insights that drive results. With Dexter, you gain actionable insights that inform your business decisions.

Emmie

Email Marketing Specialist. From crafting engaging emails to generating effective win-back flows, Emmie uses her AI-powered solutions to turn your subscriber list into revenue. Emmie also helps reduce the cost of email marketing campaigns while increasing ROI.

Gigi

Personal Growth Coach. Boost productivity with AI—whether you need help planning meals, organizing study sessions, or building workout routines, Gigi is here to support your journey to a better self and bring balance and improvement to your daily life.

Penn

Copywriter. Dedicated to writing compelling copy for your ads, blog posts, websites, advertorials and other marketing campaigns that convert readers into customers. For example, Penn can generate engaging ad copy for a new product launch or craft a persuasive email marketing campaign to boost conversions.

Scouty

Recruiter. Turning hiring challenges into opportunities, crafting magnetic job posts, and guiding smooth team onboarding. Scouty can support recruitment needs across all departments, from HR to finance to customer service. For any recruitment-related topics, this is your go-to employee to ask AI questions.

Seomi

SEO Specialist. Streamline business processes with Seomi’s proven SEO strategies, SEO-optimized blog posts, and AI-powered solutions to boost your website rankings. Seomi brings advanced SEO skills to your team, helping you stay ahead in search rankings.

Soshie

Social Media Manager. Boost Productivity with AI social media manager by using business automation tools—generate content, plan strategies, schedule posts, find trends, and more. Soshie can collaborate with your marketing and content teams to ensure a unified social media strategy.

Vizzy

Virtual Assistant. A trustworthy AI for business owners and busy entrepreneurs to handle calendars, schedule meetings, plan trips, or simply ask AI questions about daily challenges.

Milli

Sales Manager. Milli uses your business insights to craft compelling cold call scripts, design persuasive cold emails, and build pitches that help you close deals with confidence. Milli is also capable of adapting sales strategies to different audiences and markets.

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How to use AI for hotels

Where to start, and what to hand over first.

Start with the task you do most and want least

Not the property. The one that eats a shift. For most hotels that's the guest inquiry at 2am, or the pre-arrival email nobody sends.

Write down how you actually do it

Your hotel, your voice, what guests always ask before they arrive. If it only lives in a manager's head, no tool can use it.

Hand over one task, not the function

One inquiry type. Not 'guest comms'. Start with something small enough to read every reply before it sends.

Check the first outputs like you'd check a junior's

Early drafts land close, and off-tone in ways only your manager can see. Say what's wrong. It holds.

Widen the scope once it's right

When the replies sound like your hotel, add the pre-arrival, then the reviews.

Brain AI keeps every guest reply in property voice

Drop your property details, local guides, brand standards, and past best-resolved guest interactions into Brain AI. Every output reads from it before it writes. The pre-arrival, the inquiry reply, the review response all sound like one hotel. 93% of users see response accuracy improve once Brain AI is populated.

93%

Of users report increase in response accuracy after filling Brain AI.

5.2 hours

Saved for users per week by eliminating repetitive context-setting.

As users continue to engage with Brain AI, they experience ongoing improvement in their critical thinking skills and cognitive abilities.

Plugs into the PMS and hotel stack you already use

Google
Drive

Gmail

Google Calendar

Facebook

Instagram

Outlook

Notion

Quickbooks

Microsoft

Strava