AI for customer support that resolves the simple and deflects the searchable
Resolves tier-1 tickets automatically and queues macro replies for tier-2.
Deflects routine questions through self-serve content, refreshed continuously.
Tracks deflection rate, resolution time, and which articles convert tickets to self-serve.
Every customer support workflow in one platform
Customer support runs on ticket volume, deflection through self-serve, and the macros that keep agent time efficient. Sintra runs that work for you. Twelve specialised functions across resolution, deflection, macros, and self-serve content, all sharing your help center and resolution patterns through Brain AI.
What slows down a support operation
AI customer support should deflect the routine and accelerate the rest. These are the drains every team runs into.
Tier-1 volume swamps the queue
Half the tickets could be self-serve. They aren't, so agents work through them anyway.
Macros go stale
The macros were written eighteen months ago. The product changed, the macros didn't. Agents type around them.
Self-serve content is hard to find
The article exists. The customer can't find it. Tickets keep coming on the same topic.
Deflection rate plateaus
You hit 30% deflection a year ago. The other 70% feels stuck.
Multi-channel handoffs lose context
Customer started in chat, moved to email. Agent in the email channel can't see the chat history.
Tier-2 wait times spike during launches
Product launches mean a flood. Tier-2 wait times double. Customer trust takes a hit.
How AI for customer support runs your queue, function by function
Each role is built for one part of the support workflow. Brain AI holds your help center, macros, and resolution patterns.
Resolve tier-1 tickets automatically
Refresh macros against current product
Generate self-serve articles from resolved tickets
Track deflection by topic and channel
Stitch context across multi-channel handoffs
Surge-resource during product launches
Pull weekly deflection and resolution reports
Audit help center for findability
How teams actually use AI for customer support
Five workflows that move the deflection number.
Tier-1 resolution
AI handles routine tickets: password resets, account questions, basic product use. Resolution time drops below a minute on tier-1.
Macro refresh
AI audits every macro against current product, flags stale ones, and drafts refreshed versions. Agents stop typing around outdated language.
Self-serve generation
Tickets that come in three times become self-serve articles automatically. The article writes itself from the resolution pattern.
Multi-channel handoff
Customer moves from chat to email. AI stitches the conversation history into the email thread. The agent picks up with full context.
Launch surge
Product launches generate ticket floods. AI absorbs the tier-1 spike, flags genuinely new issues, and queues macros for tier-2. The launch experience doesn't break.
Twelve AI tools for customer support, one subscription
Each role is built for one part of the support queue. They share your help center, macros, and resolution patterns through Brain AI.
Brain AI keeps every reply aligned with the help center
Drop your help center, macros, product knowledge, and past best-resolved tickets into Brain AI. Every output reads from it before it writes. The resolution, the macro, the article all stay consistent because they share one source. 93% of users see response accuracy improve once Brain AI is populated.
93%
Of users report increase in response accuracy after filling Brain AI.
5.2 hours
Saved for users per week by eliminating repetitive context-setting.
As users continue to engage with Brain AI, they experience ongoing improvement in their critical thinking skills and cognitive abilities.
Plugs into the support stack you already use
Google
Drive
Gmail
Google Calendar
Outlook
Notion
Quickbooks
Microsoft
Strava
Google
Analytics
Google
Drive
Gmail
Google Calendar
Outlook
Notion
Quickbooks
Microsoft
Strava
Google
Analytics
Google
Drive
Gmail
Google Calendar
Outlook
Notion
Quickbooks
Microsoft
Strava
Google
Analytics
How to start
Three steps from sign-up to your first deflected ticket.
Connect your stack
Link your help desk, help center, chat tool, and email. Set up takes ten minutes.
Fill Brain AI
Drop in your help center, macros, and past best-resolved tickets.
Run the first queue
Ask AI to handle today's tier-1 queue. Real deflection before lunch.
With great powers
comes great privacy.
Encrypted by design
From your first login to the last addition in your business knowledge vault, every interaction is encrypted in transit and at rest. This means that neither Sintra nor any third party can access your files or analytics.
Full Data Ownership
"Your content, your strategy, your AI - they belong entirely to you. At any time, you can delete your data or export it. We don’t train models on it or resell it, and your Brain AI is built exclusively on your own assets.
GDPR Compliant
We follow the highest standards of data protection under the GDPR framework. Your personal information is collected and stored transparently - with clear rights to access, modify, or delete your data at any time.
Pricing built for support teams
One subscription gives you all 12 functions, Brain AI, and the full integration list. No per-ticket fees, no per-seat charges. 14-day money-back guarantee on your first paid month.
Used by more than
50,000+ founders.
I can’t recommend SintraAI enough. It’s like having a personal business coach 24/7, mapping out steps to grow my company and clarifying my priorities. I feel a renewed sense of focus and control every day.
December 29, 2024 • Socrate Concepcion • US
Each AI bot tackles my to-do list, from scheduling tasks to crawling my website for SEO tips. I love how it set up calendar reminders for all my commitments. Sintra.ai is well worth every penny, especially for a busy single-person business.
December 14, 2024 • Jennifer Glenn • US
As an entrepreneur launching a new venture, Sintra.ai has made a real difference. The AI assistants are like personal staff I can rely on. And whenever I needed support, the team was on point. A must-try for any budding business!
December 21, 2024 • Custódio Barreiros • HU
I once had a large team, and although I loved my helpers, they needed constant motivation. With Sintra, there’s no drama, just new ideas that I can simply accept or reject. It’s a huge relief—100% recommended.
December 26, 2024 • Holly Wehde • US
Hiring Sintra was a great decision for my struggling boutique. They handle social media posts, guide my ads, and even offered a solution for double social media pages. Now I can focus on my inventory and customers.
December 17, 2024 • Michele Davis • US
Signed up for Sintra X—it felt overwhelming at first, but once it understood how I think, it turned into a creative powerhouse. Support is top-notch, and the daily integrations impress me.
Dec 10, 2024 • Sami Liftoff • US
I’m not usually one to give top marks, but once I got comfortable with Sintra’s 12 helpers, I was blown away by their efficiency. They churn out so many analytical ideas I have to pause and digest them. It’s sometimes overwhelming, but in a good way.
December 29, 2024 • lars • DK
Sintra integrates with all my favorite tools and these little helpers automate my tasks in a huge way. They actually learn my company’s style day by day. It’s a massive step up from generic AI chats.
December 30, 2024 • Michelangelo • IT
My life is simpler with Sintra. It handles content creation, next steps, brainstorming, and copy. I highly recommend it if you want to free up mental space for what truly matters in your business.
December 28, 2024 • Lionel D'Alvia • US
My “team” in Sintra knocks out tasks like magic, offering fresh ideas for efficiency and better customer outreach. It’s a relief knowing I have AI assistants ready to go around the clock.
December 31, 2024 • Kat Angelica • US
I’ve only been using Sintra for a couple of weeks, but the experience has been great—especially with the social media bot reaching out to me with new ideas. The pull model feels super proactive and makes me more confident in my daily tasks.
December 30, 2024 • Bayan Qandil • US
I challenge anyone to compare other platforms to Sintra.ai and their staff—you won’t find a better customer experience. Everyone is professional, responsive, and genuinely cares about helping. Truly top-notch!
December 28, 2024 • Timothy Montjoy • US
This platform helps me like a full-time employee would. As a startup, I can’t afford extra staff, so Sintra stepped in to handle complex tasks and free me up for big-picture thinking.
December 28, 2024 • Jules Kincaid • US
I’m juggling multiple hats in my business, and these 12 AI “helpers” lighten the load. They even crack jokes and celebrate milestones with me! I saved thousands in consultant fees by letting Sintra handle SEO and content tasks.
December 30, 2024 • Michelle Smith • US
This platform helps me like a full-time employee would. As a startup, I can’t afford extra staff, so Sintra stepped in to handle complex tasks and free me up for big-picture thinking.
December 24, 2024 • Domanic R.H • US
Data-Backed Results From Real Users
+37%
Revenue growth in the first 90 days
5x
Faster content production across all channels
20h
Saved weekly on admin, support, and content work
80%
Of repetitive tasks fully automated
Run your support operation on AI
Twelve functions, one subscription, no extra agent ramp. Get Sintra, drop your help center into Brain AI, and see your first deflected tickets before lunch.
Frequenly asked questions
A chatbot answers questions in a single channel. This handles resolution across channels, generates self-serve content automatically, refreshes macros continuously, and feeds the analytics back into deflection.
It integrates with the major help desk platforms via approved connections. The integration list keeps growing.
AI surfaces the right help article to customers searching, generates new articles from resolution patterns, and routes the tickets that still come in. Deflection compounds week by week.
Customer data sits in encrypted Brain AI storage under standard SOC 2 controls. AI doesn't train on your data.
AI starts by generating articles from resolved tickets. A thin help center fills out within weeks. The 14-day money-back guarantee covers the ramp.
PlayOS, Inc.
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