Terms of service EU/EEA

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Last updated 2026 04 02

These Terms may be translated into languages other than English for convenience only. In the event of any conflict, inconsistency, or ambiguity between the English version and any translated version, the English version shall control and prevail. The English version constitutes the sole binding and authoritative version of these Terms.

1. GENERAL

1.1. ‍These terms of use are entered into by and between you and Sintra (as defined in section 1.3 below). The following terms and conditions, together with any documents that are expressly incorporated by reference (collectively “Terms of Use”), govern your access to and use of the Services, whether as a guest or a registered user. Please read the Terms of Use carefully before you start to use the Services. By using the Services and accessing the website, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms of Use or Privacy Policy, promptly exit this page without accessing or using any of the Services. If you are using the Services on behalf of a business, company, or other legal entity, you represent and warrant that you have the legal authority to bind that entity to these Terms. In such cases, the terms 'you' and 'your' shall refer to both you individually and that entity.

1.1.1. We utilize YouTube API Services to provide social media posting functionality. By using these features, you acknowledge and agree to be bound by the YouTube Terms of Service (accessible at https://www.youtube.com/t/terms).

1.2. playOS, Inc., with registered address 8 the Green, Ste A, Dover, Kent, DE 19901, the USA, (“Sintra”, “Company”, “we” or “us”) provides its Services (as described below) to you through its website located at www.sintra.ai and/or through its mobile applications and other mediums owned and operated by Sintra (collectively, the “Site”), subject to the following Terms of Use.

1.3. "Services" shall mean the Sintra.ai platform and all associated software, features, and functionalities provided by the Company, including but not limited to:

AI Digital Workforce: Access to generative AI interfaces ("AI Assistants") for business task execution and content creation.
Knowledge Management: Tools for uploading and processing proprietary data to provide context for AI outputs.
Workflow Automation: Features designed to automate business processes and facilitate task execution via third-party software integrations.
Data Synthesis: The processing and analysis of user-provided text, files, and multimedia through integrated third-party AI models.

Collectively, such services, including any new features and applications, and the Site, are the “Services”.

1.4. CHANGES TO THE TERMS OF USE

The Services are subject to change or updates at the Company's discretion. If we change these Terms of Use, depending on the nature of the change, we will post the changes on this page and indicate at the top of this page the date these terms were last revised and/or notify you, either through the Services' user interface, in an email notification, or through other reasonable means and as required by applicable law. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the Services or changes made for legal reasons which will be effective immediately. Your continued use of the Services following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

1.5. ACCESS TO THE SERVICES

1.5.1. Sintra reserves the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that Sintra will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services. We will not be liable if, for any reason, all or any part of the Services are unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Services, or the entire Services, to users, including registered users. We reserve the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

1.5.2. The Services are accessible worldwide, but this does not mean all Services or service features are available in your country, or that the Services are legal in your country. Sintra may block access to certain Services (or certain service features or content) in certain countries. It is your responsibility to make sure your use of the Services is legal in the country where you live. Services are not available in all languages.

1.5.3. You shall not access the Services if you are under the age of 18 years old. If we discover that you have created an account that violates these rules, we will terminate your account.‍

1.6. DISTANCE CONTRACT

1.6.1. By clicking "Confirm Purchase" / "Subscribe" or similar button, you expressly request and consent to the immediate performance of this Agreement and the provision of the digital Services before the expiration of the statutory 14-day withdrawal period.

2. REGISTRATION AND ACCOUNT SECURITY

2.1. To access the Services, you may be asked to provide certain registration details or other information. You agree to: (a) provide true, accurate, current, and complete information about yourself in the registration form and (b) maintain and promptly update such information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or if Sintra has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Sintra has the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof). You agree that all information you provide to register with the Services or otherwise, including, but not limited to, through the use of any interactive features, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.‍

2.2. If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Services or portions of it using your user name, password, or other security information. It is your responsibility to keep your login credentials secure, and you are solely responsible for all activities that occur via your account. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you log out of your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. Sintra will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. You may be responsible for any losses that the Sintra or others may incur due to your account, whether the losses were caused by you, your authorized person, or an unauthorized person.

3. USER CONDUCT

3.1. USE OF THE SERVICE

The Site and the Services are provided for your personal use or for your internal business purposes only. You may not use the Services for any commercial resale or to provide a competing service to third parties. Unless otherwise expressly authorized in writing by Sintra, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer, or upload for any commercial purposes, any portion of the Service, use of the Service, or access to the Service. The Service should not be used or relied upon for storage of your photographs, images, videos, sounds, or any other content you upload, and you shall retain your own copies of all content provided to Sintra. We have no obligation to retain any of your content for any period of time beyond what may be required by applicable law.

3.2. PROHIBITED USES

You hereby agree not to use the Services for any purposes that are unlawful or prohibited by these Terms of Use, Sintra Fair Use Policy, or any other purpose not reasonably intended by Sintra.

4. SINTRA'S INTELLECTUAL PROPERTY RIGHTS

The Services and related content, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Sintra, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. These Terms of Use permit you to use the Website for your personal, non-commercial use only (as described in these Terms of Use). When accessing the Services, we grant you a limited, non-exclusive, non-transferable license to access the Sintra content. Except for the foregoing limited license, no right, title, or interest in or to the Services or any content on the Services is transferred to you, and all rights not expressly granted are reserved by Sintra. Sintra may revoke your license at any time at its sole discretion. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services. Sintra name, Sintra logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Sintra or its affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Service are the trademarks of their respective owners. You must not delete or alter any copyright, trademark, or other proprietary rights notices from any materials on the Services. Any use of the Services not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

5. MONITORING AND ENFORCEMENT; TERMINATION

5.1. ‍ Sintra has the right to:

Take appropriate legal action, including, without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services.
Terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, (i) any violation of these Terms of Use, (ii) if you fail to pay any fees that you owe, (iii) if you file or submit fraudulent chargebacks requests, (iv) if we suspect that you engage in fraudulent or illegal activities, or (v) for any other reason in our reasonable sole discretion.

5.2. You agree that any termination of your access to the Service under any provision of these Terms of Use may be effected without prior notice, and acknowledge and agree that Sintra may immediately deactivate or delete your account and all related information and files in your account and/or ban any further access to such files or the Service. Further, you agree that Sintra will not be liable to you or any third party for any termination of your access to the Service. Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Services. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

6. LINKING TO THE SERVICES AND SOCIAL MEDIA FEATURES

‍You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent. The Services may provide certain social media features that enable you to:

Link from your own or certain third-party websites to certain content on this Site.
Send e-mails or other communications with certain content, or links to certain content, on this Site.
Cause limited portions of content on this Site to be displayed or appear to be displayed on your own or certain third-party websites.
‍You may use these features solely as they are provided by us and solely with respect to the content they are displayed with. Subject to the foregoing, you must not:
Establish a link from any website that is not owned by you.
Cause the Site or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking, or in-line linking, on any other site.
Link to any part of the Site other than the homepage.
Otherwise, take any action with respect to the materials on this Site that is inconsistent with any other provision of these Terms of Use.

‍Please remember that the manner in which social media services use, store, and disclose your information is governed solely by the policies of such third parties, and Sintra shall have no liability or responsibility for the privacy practices or other actions of any third-party site or service that may be enabled within the Service. In addition, Sintra is not responsible for the accuracy, availability, or reliability of any information, content, goods, data, opinions, advice, or statements made available in connection with social media services. As such, Sintra is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such social media services. Sintra enables these features merely as a convenience, and the integration or inclusion of such features does not imply an endorsement or recommendation. You agree to immediately cooperate with us to cease any unauthorized framing or linking. We reserve the right to withdraw linking permission without notice. We may disable all or any social media features and any links at any time without notice in our sole discretion.

7. LINKS FROM THE SERVICES

‍If third parties or we provide links to other sites and resources provided by third parties, these links are provided for your convenience only. This may include links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked from the Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites. Sintra reserves the right to remove any link made available by third parties in the Services.

8. GEOGRAPHIC RESTRICTIONS

‍You warrant that you (as an individual or as a representative of any entity on whose behalf you use the Services) are not located in, or a resident of, any country that is subject to applicable U.S. trade sanctions or embargoes (such as Cuba, Iran, North Korea, Sudan, Syria, or the Crimea region of Ukraine). You also warrant that you are not a person or entity who is named on any U.S. government specially designated national or denied-party list. If you become subject to such a restriction, you will notify us within 24 hours, and we will have the right to terminate any further obligations to you, effective immediately and with no liability to you.

9. THIRD-PARTY AI SERVICES & CONTENT

9.1. Integration of Third-Party AI. The Services utilize advanced artificial intelligence technologies provided by third-party vendors, including but not limited to OpenAI (ChatGPT), Google (Gemini), Anthropic (Claude) (collectively, "AI Providers"). By using the Services, you acknowledge that your inputs and provided/granted data may be processed by these AI Providers in accordance with their respective privacy and security protocols and policies.

9.2. AI Accuracy & "Hallucination" Disclaimer. You acknowledge that AI technology is inherently probabilistic and may occasionally produce outputs that are inaccurate, incomplete, biased, or entirely fictional (often referred to as "hallucinations").

No Warranty: The Company does not warrant the accuracy, reliability, or fitness for a particular purpose of any AI-generated content.
User Verification: You are solely responsible for reviewing and verifying the accuracy of all outputs before relying on them for any business, legal, or professional decisions.

9.3. Ownership of AI-Generated Outputs. As between you and the Company, and to the extent permitted by applicable law, you own all rights, title, and interest in the specific content generated by the Services based on your inputs ("Outputs").

Similarity of Content: Due to the nature of machine learning, you acknowledge that Outputs may not be unique across all users and that other users may generate similar or identical content.
You maintain sole responsibility for the ownership, protection, and enforcement of any intellectual property rights arising from the AI-generated output. While you are granted the rights to use and exploit the generated content, you acknowledge that Sintramakes no guarantees regarding the copyrightability of the output or its potential infringement on third-party rights.
Unless otherwise agreed in writing, the Company may use de-identified, aggregated usage data to improve, secure, and enhance the Services. The Company will not intentionally use your Confidential Information to train third-party foundation models unless expressly authorized.
You are solely responsible for ensuring that all AI-generated output is appropriately marked or disclosed as synthetic content where required by law, platform policies, or industry regulations. This includes, but is not limited to, the application of clear labels, watermarks, or metadata indicating the content's generative origin.

9.4. Delegated Authority. Certain AI Assistants on the Platform possess "Agentic" capabilities, allowing them to integrate with and perform actions within your connected third-party systems (e.g., executing commands, modifying files, or triggering external API calls). By enabling these features and connecting your third-party accounts, you expressly authorize the AI Assistant to act as your agent to perform the specific tasks you request or automate.

9.5. User Responsibility for Commands. You acknowledge and agree that:

Final Authorization: Any action initiated by an AI Assistant is deemed to be authorized by you. You are solely responsible for the configuration of "Autopilot" or recurring tasks.
Monitoring: You have the affirmative duty to monitor the actions performed by AI Assistants. The Company is not responsible for any unintended consequences, data loss, or system errors resulting from autonomous actions performed based on your instructions or configurations.
9.6. Disclaimer of Autonomous Errors. While our AI Assistants are designed to follow specific logic, the Company does not guarantee that an AI Assistant will perform an action perfectly every time.
System Failures: The Company shall not be liable for any damages, financial loss, or system interruptions caused by an AI Assistant failing to perform an action, performing an action incorrectly, or performing an action in an unexpected manner due to API latency, third-party system changes, or AI logic errors.
"Kill Switch" Right: You retain the right to disconnect integrations or revoke an AI Assistant's access at any time through the Platform’s settings.

9.7. Risk Assumption. Use of autonomous features is at your sole risk. You should not grant AI Assistants access to mission-critical systems where an error could result in significant financial, legal, or physical harm without implementing appropriate "Human-in-the-Loop" safeguards.

9.8. Your use of our HR agent

10.8.1. The Scouty resume screening functionality is provided strictly as a text-based analytical assistant. It is designed to process, summarize, and highlight specific attributes within a candidate's resume relative to a provided job description. Scouty does not possess, nor shall it be used as, an automated decision-making system, ranking algorithm, or filtering pipeline.

10.8.2. The User acknowledges and agrees that:

No Automated Decisions: Scouty does not have the technical capability to automatically "accept," "reject," or "screen out" candidates from a recruitment process.
No Scoring/Rating: Scouty does not assign a definitive "score" or "grade" to candidates. Any analysis provided (including the identification of "red/green flags" or "strengths/weaknesses") is a generative text interpretation based on the data provided by the User and should not be treated as an objective or final rating.
The final responsibility for all hiring decisions, including the selection of candidates for interviews or employment, rests solely with the User. The User agrees to review the source documentation (the resume) independently and use Scouty’s output only as a supplemental reference.
The User is responsible for ensuring that their use of Scouty’s analysis complies with all local, state, and international labor and anti-discrimination laws. The User shall not use Scouty’s output to facilitate any discriminatory hiring practices.

9.9. Your use of our Customer support agent

9.9.1. When utilizing the Cassie customer support agent, the User is strictly required to disclose to their end-customers ("End-Users") that they are interacting with an artificial intelligence. This disclosure must be:

Prominent: Clearly visible at the start of any interaction.
Explicit: Using language that identifies the agent as "AI," "Automated," or a "Virtual Assistant."

9.9.2. The User agrees to update its public-facing Privacy Policy to reflect the processing of data by Cassie. We provide a set of Suggested Privacy Policy Additions, which can be accessed at [HERE]. While these are provided as a resource, the User remains solely responsible for ensuring their Privacy Policy complies with applicable local laws (e.g., GDPR, CCPA, or the EU AI Act).

9.10. High-Risk & Regulated Use Restriction

You are not allowed to use the Services for purposes that may qualify as prohibited AI practices or high-risk under the AI Act or other related legislation.

Additionally, unless expressly authorized in writing, the Services are not designed for use in:

Medical diagnosis or treatment;
Legal advice;
Financial trading decisions;
Critical infrastructure;
Safety-critical or life-dependent systems.

9.11. When using our Services, you agree to clearly disclose to your end-users in your Terms & Conditions (or similar document) that the content or interaction is powered by Sintra and its underlying AI engines.

9.12. You assume full responsibility for compliance with all industry-specific regulations applicable to your use case.

10. PAYMENTS, SUBSCRIPTION TERMS, AND REFUNDS

10.1 Paid and Free Services

10.1.1. Our Services are generally provided on a paid basis. We may also offer certain Services

free of charge. These Terms apply to both paid and free Services unless explicitly stated otherwise. Some features may only be available through a paid Subscription plan.

10.2 Subscription Period and Prices

10.2.1. Subscription plans are offered on a monthly, annual, or other stated billing cycle (“Subscription Period”). The applicable price, billing interval, and included features will be shown at the time of purchase and purchase confirmation/receipt.

10.2.2. All prices are displayed before you complete your purchase. All prices and costs are in Euros unless otherwise indicated. Taxes, fees, or currency conversion charges may apply depending on your location and payment provider.

10.2.3. Sintra may change the subscription plans and the price of the Services from time to time. Renewals will be charged at then current rates, which you acknowledge and agree may be higher or lower than the rates for the original service period. Limited-time offers might be subject to different terms of automatic renewal. The price of our Services shown in the offers might be valid only for the initial term of your Subscription. If you decide not to continue with our services, you can cancel your subscription before the charge occurs by following the cancellation procedure described in our T&C.

10.3 Automatic Renewal

10.3.1. Subscriptions renew automatically at the end of each Subscription Period unless canceled before the renewal date.

10.3.2. Renewal happens automatically using your selected payment method on file:

Monthly plans renew each month on the same calendar day (or nearest equivalent)
Annual plans renew each year on the same calendar date

By purchasing a Subscription, you authorize us to charge your payment method automatically at each renewal until you cancel.

10.4 Billing, Reminders, Receipts, and Invoices

10.4.1. All transfers conducted through the Sintra are handled and transacted through third-party dedicated gateways to guarantee your protection. Card information is not stored, and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made.

10.4.2. Your payments are processed by playOS, Inc..

10.4.3. You agree that we may charge your selected payment method for all applicable Subscription fees and related charges.

10.4.4. We reserve the right to:

• Verify that you are the lawful owner or authorized user of the payment method

• Request additional verification information for fraud prevention

• Suspend or cancel access if payment verification fails

10.4.5. Where supported, we may receive updated credit or debit card details automatically from your card issuer or card network. You authorize us to use such updated information to continue billing your Subscription.

10.4.6. We may also retry failed payments and continue using updated card credentials to complete outstanding transactions.

10.4.7. If your payment method expires, is canceled, or cannot be charged, we may suspend access to paid features until payment is successfully completed.

10.4.8. We may send renewal reminders or billing notices before a renewal charge, but failure to receive such notice does not affect the validity of the charge.

10.4.9. After each successful payment, a receipt or invoice may be made available in your account and/or sent to your registered email address.

10.4.10. It is your responsibility to keep your billing information and contact details up to date.

10.5 Cancellation and Refunds

10.5.1. You have the right to withdraw from this Agreement within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the Agreement. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this Agreement. You may cancel your Subscription at any time through your account settings or the platform where you purchased the Subscription or by contacting our customer support via email [email protected]. Cancellation stops future renewals. You understand that deleting the app does not cancel the subscriptions.

10.5.2. In the case of Digital Services (e.g., ongoing subscription access), you agree that if you exercise your right to withdraw, we will refund your payment minus a pro-rata amount. This amount corresponds to the proportion of the Services provided (based on the days of access or volume of AI engine usage) until the moment you notified us of your withdrawal.

10.5.3. Approved refunds are processed back to the original payment method where possible.

10.5.4. If we explicitly state different refund terms for a specific promotion or offer, those terms will be shown clearly at the time of purchase.

10.6. Purchases Through Mobile App Stores and Third-Party Marketplaces

10.6.1. If you purchase a Subscription or other paid Service through a third-party marketplace, that marketplace’s billing and refund policies apply.

10.6.2. Subscriptions purchased via the Apple App Store are subject to Apple’s in-app purchase and refund policies. We cannot issue refunds for purchases made through the Apple App Store. You must review Apple’s refund rules and contact Apple support directly. Automatically renewing Apple subscriptions must be canceled through your Apple account settings.

10.6.3. Subscriptions purchased via the Google Play Store are subject to Google Play billing and refund policies. Refund requests and cancellations must be handled through your Google Play account.

10.7 Free Trials (Direct Purchases)

10.7.1. Our partners or we may offer temporary access to certain paid Services at no cost (“Free Trial”).

10.7.2. Free Trial details — including duration, features, and eligibility — will be displayed at sign up or in promotional materials.

10.7.3. Rules for direct (website) Free Trials:

You may be required to submit payment details to start a Free Trial
If you do, the Subscription will automatically convert to a paid plan when the trial ends
Your payment method will be charged unless you cancel before the trial expiration
Each user may be limited to one Free Trial per Service
Free Trials and promotions cannot be combined unless explicitly allowed
We may modify or withdraw Free Trial offers at any time, where permitted by law

10.8 Free Trials Through App Stores

10.8.1. Free Trials offered through third-party platforms (including app stores) are governed by that platform’s rules.

10.8.2. If your Free Trial was activated through a third-party provider, you must cancel through that provider’s system. We cannot cancel or override third-party trial subscriptions on your behalf.

10.8.3. Trial length, billing timing, and conversion to paid plans may differ between:

Direct website trials
App store trials
Partner promotions

10.9 Credits and Usage-Based Services

10.9.1. Credit Allocation and Usage. The Service operates on a credit-based system (“Credits”). New users are provided with a recurring monthly allowance of 250 Credits, which are used to perform tasks within the application, ranging from sending messages to website generation.

These Credits:

Are workspace-specific and tied strictly to the individual workspace/account where the Subscription plan is active.
Cannot be transferred, pooled, or redistributed across multiple workspaces.
Reset at the beginning of each billing cycle; unused monthly allowance Credits do not roll over.
Are non-transferable and non-refundable.

10.9.2. Credit Limits and Top-Ups. If a user exhausts their monthly Credit allowance, certain features and tasks may be restricted until the next renewal cycle. To maintain or increase service capacity, users may purchase Credit Top-Ups.

Purchased Credits (“Paid Credits”): Purchasing a Top-Up increases your monthly credit limit for the applicable period.
All Top-Up purchases are final and non-refundable.
Workspace Restriction: Like standard Credits, Top-Ups apply only to the specific workspace for which they were purchased and cannot be shared with other workspaces.

10.9.3. Modifications. We reserve the right to adjust Credit costs per task, monthly allocation amounts, and overall Credit structures. Any significant changes to the Credit system will be communicated to users with reasonable notice.

10.10 Internet Access Requirement

Our Services require an active and stable internet connection to function properly. You are responsible for maintaining reliable internet access and any related costs. We are not responsible for Service interruptions caused by connectivity issues on your side.

11. DISCLAIMER OF WARRANTIES

11.1 Services Provided “As Is” and “As Available.”

THE SERVICES, INCLUDING WITHOUT LIMITATION ALL AI ASSISTANTS, AGENTIC AUTOMATIONS, WORKFLOWS, OUTPUTS, MODEL CONFIGURATIONS, SYSTEM PROMPTS, INTEGRATIONS, APIs, AND THIRD-PARTY AI COMPONENTS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION:

IMPLIED WARRANTIES OF MERCHANTABILITY;
IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE;
IMPLIED WARRANTIES OF TITLE;
IMPLIED WARRANTIES OF NON-INFRINGEMENT;
WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE;
WARRANTIES THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE.

NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY THE COMPANY SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

11.2 No Warranty of Non-Infringement

11.2.1. The Company does not warrant that:

The Services, AI models, or Outputs will not infringe, misappropriate, or otherwise violate any third-party intellectual property or proprietary rights;
Outputs generated based on your Inputs will be free from claims of copyright, trademark, patent, trade secret, or other infringement;
Content generated through probabilistic AI systems will be unique.

11.2.2. You acknowledge that:

AI-generated content may be similar or identical to content generated for other users;
Third-party AI Providers train their models on broad datasets not controlled by the Company;
The Company does not independently verify ownership or originality of Outputs.

11.2.3. You assume all responsibility for reviewing Outputs for potential infringement prior to use, publication, commercialization, distribution, or reliance.

11.3 No Warranty of Fitness for a Particular Purpose

11.3.1. The Company makes no representation or warranty that the Services or Outputs will:

Meet your specific business objectives;
Comply with industry-specific regulations or professional standards;
Produce legally sufficient documentation;
Generate accurate financial, legal, medical, tax, or compliance advice;
Perform successfully in your technical, operational, or regulatory environment;
Integrate seamlessly with third-party systems.

11.3.2. You acknowledge that you have not relied on any representation or warranty other than those expressly set forth in these Terms.

11.3.3. You are solely responsible for determining whether the Services are appropriate for your intended use case and for implementing independent safeguards, controls, and review processes.

11.4 AI Output and Automation Disclaimer

11.4.1. You acknowledge that artificial intelligence systems are inherently probabilistic and may produce content or take actions that are:

Inaccurate, incomplete, or outdated;
Biased or misleading;
Inconsistent across similar prompts;
Entirely fabricated (“hallucinations”);
Executed based on a misinterpretation of instructions.

11.4.2. The Company does not warrant that:

Outputs will be factually correct;
Agent Actions will reflect your intent;
Automations will not result in unintended system changes;
Workflows will execute without error.

11.4.3. All Outputs and Agent Actions require human oversight and validation prior to reliance or implementation.

11.5 Third-Party Components Disclaimer

The Services rely on third-party AI Providers, APIs, cloud infrastructure, and external integrations. The Company makes no warranty regarding:

Availability or uptime of third-party services;
Security or data handling practices of third parties;
Continued availability of specific AI models;
Compatibility with third-party software or systems.

11.5.1. Any failure, disruption, modification, or discontinuation of third-party services is outside the Company’s control.

11.6 Security Disclaimer

11.6.1. While the Company implements commercially reasonable security measures, the Company does not warrant that the Services will be free from:

Unauthorized access;
Security breaches;
Data loss;
Cyberattacks;
Service interruptions.

11.6.2. You are responsible for maintaining appropriate internal security safeguards and backups.

12. LIMITATION OF LIABILITY

‍TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SINTRA, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE UNDER ANY LEGAL OR EQUITABLE THEORY (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, ANTICIPATED SAVINGS, GOODWILL, DATA, USE, OR BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, OR FOR ANY DAMAGES ARISING OUT OF OR RELATING TO AI-GENERATED OUTPUTS, AUTONOMOUS AGENT ACTIONS, AUTOMATION ERRORS, THIRD-PARTY INTEGRATIONS, OR THE ACTS OR OMISSIONS OF THIRD-PARTY AI OR API PROVIDERS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICES, SITE, OR ANY CONTENT OR FEATURES PROVIDED THROUGH THEM, EVEN IF SINTRA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SINTRA’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO SINTRA DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND IF YOU ARE USING A FREE OR TRIAL VERSION OF THE SERVICES, SINTRA’S TOTAL LIABILITY SHALL NOT EXCEED 100 EUR. YOU ACKNOWLEDGE THAT YOU ASSUME ALL RISK ARISING FROM RELIANCE ON AI-GENERATED OUTPUTS AND FROM ENABLING AUTONOMOUS FEATURES OR THIRD-PARTY INTEGRATIONS, THAT ALL ACTIONS EXECUTED THROUGH YOUR ACCOUNT ARE DEEMED AUTHORIZED BY YOU, AND THAT THE LIMITATIONS SET FORTH HEREIN REFLECT A FAIR ALLOCATION OF RISK AND FORM AN ESSENTIAL BASIS OF THE BARGAIN; IF YOU ARE DISSATISFIED WITH THE SERVICES OR THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY, IN WHICH CASE LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, penalties, fines, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Your Inputs or any content, data, prompts, files, or materials submitted to or processed through the Services; (b) Your use of Outputs; (c) any Agent Actions executed under your account or enabled integrations; (d) Your violation of any applicable law, regulation, or industry standard; (e) Your breach of these Terms; (f) any allegation that Your Inputs, data, or use of the Services infringes, misappropriates, or otherwise violates the intellectual property, privacy, publicity, or other rights of any third party; (g) Your use of the Services in high-risk, regulated, or mission-critical environments; or (h) Your failure to obtain any necessary rights, licenses, authorizations, notices, or legally valid consents from your clients, end users, employees, or other data subjects for the collection, processing, transfer, sharing, or use of personal data or other information in connection with the Services, including processing by third-party AI Providers or integrated systems.

14. GOVERNING LAW AND JURISDICTION

‍All matters relating to the Services and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of Lithuania without reference to its rules regarding conflicts of law. You agree that the courts of the Republic of Lithuania shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims)

15. DISPUTE RESOLUTION

15.1. In the event of any controversy, claim, or dispute arising out of or relating to these Terms or the use of our AI Services, you agree to first contact our support team at [email protected] to attempt to resolve the matter informally. We commit to acknowledging your complaint within 72 hours and providing a substantive response within 14 days.

15.2. If we are unable to resolve the dispute informally, and you are a consumer residing in the European Union, you have the right to seek out-of-court settlement through a certified ADR provider.

In the Republic of Lithuania, the primary body for consumer disputes is the State Consumer Rights Protection Authority (A. Goštauto g. 12, Vilnius, 01108 Vilniaus m. sav. Vilnius, www.vvtat.lt).
You may also contact the European Consumer Centre in your country of residence for assistance with cross-border claims.

16. WAIVER AND SEVERABILITY

‍No waiver of by Sintra of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Sintra to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

17. OTHER

‍17.1. No third-party beneficiaries and assignment. You agree that, except as otherwise expressly provided in these Terms of Use, there shall be no third-party beneficiaries to this agreement. You may not assign these Terms of Use without the prior written consent of Sintra, but Sintra may assign or transfer these Terms of Use, in whole or in part, without restriction.

17.2. Entire Agreement. The Terms of Use constitute the sole and entire agreement between you and Sintra with respect to the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Services.‍

‍17.3. Language. Any version of these Terms in a language other than English is provided for convenience, and you understand and agree that the English language will control if there is any conflict.‍

17.4. Your comments. Please send any feedback, comments, requests for technical support, and any other communications relating to the Services to us through our contact page or to [email protected].

17.5. Sintra generally prefers communication by email, and you accept such communication by accepting this Agreement. To ensure effective communication, you must have a valid email address and provide it. Sintra may also publish information related to the Agreement or Services on the Website or Mobile App. You are responsible for checking their email and the Website or Mobile App regularly and frequently, as emails may contain links to further information and documents.

17.6. Usage limits. The Sintra X plan includes a monthly usage allocation with a monetary value equivalent to approximately 16 million input tokens of OpenAI's GPT-5 model based on GPT-5 API input token pricing as of September 1, 2025. Sintra utilizes various large language models and AI services to provide optimal performance and functionality, with actual token consumption calculated based on the aggregate cost of all models used within your workspace during each billing period. Usage limits are measured by the total monetary value of tokens consumed across all models and features, and these limits reset at the beginning of each billing cycle. Upon reaching your plan's usage limit, the Service will automatically transition to lower-tier models with reduced capabilities to maintain basic functionality, and you will be prompted with upgrade options to restore full access to premium models and features. Actual token consumption may vary based on the specific models selected by our system for your requests, feature usage patterns, and the complexity of tasks performed. Sintra reserves the right to adjust model selection, usage calculations, and tier transitions to optimize service performance and availability.

17.7. Service improvements and experiments. We continuously strive to optimize our website, service features, and content. You are informed that we may conduct limited A/B tests and experiments in order to improve and personalize the Services.

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